Refund policy
DropRush247 Return & Refund Policy
Last updated: 24 August 2026
At DropRush247.co.uk, we sell our own Mystery Boxes directly to customers in the United Kingdom.
Our Mystery Boxes may contain a surprise selection of products from the category or theme described on the product page. Although the exact contents may be a surprise, your normal statutory consumer rights still apply.
Nothing in this policy excludes, restricts or reduces your rights under UK consumer law.
1. Your Right to Change Your Mind
Most products purchased online from DropRush247 are covered by UK distance-selling cancellation rights.
You normally have 14 days from the day you receive your order to tell us that you wish to cancel your purchase.
You do not need to give us a reason.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
2. Mystery Boxes and Returns
Purchasing a Mystery Box does not automatically remove your right to cancel.
The fact that:
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The exact contents were unknown before purchase
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The products were selected at random
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The box was purchased during a promotion
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The box was purchased during a Live Price Drop
does not by itself remove your statutory consumer rights.
3. Opening a Mystery Box
Opening the outer Mystery Box packaging does not automatically mean you lose your right to cancel.
However, you should only handle the products inside the box to the extent reasonably necessary to inspect them.
Where you handle, use, open or damage products beyond what would reasonably be permitted when examining them in a shop, we may be entitled to make an appropriate deduction from your refund to reflect any reduction in value.
Some individually sealed products may have separate legal restrictions on change-of-mind returns once their seals have been broken.
4. Items That May Be Excluded
The right to change your mind may not apply to certain products where a statutory exception applies.
Depending on what is included in a Mystery Box, this may include:
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Personalised or custom-made goods
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Goods that deteriorate or expire rapidly
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Sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed
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Sealed audio, video or computer software once unsealed
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Other products excluded under applicable consumer law
Where an individual product falls within an exception, we will apply the law appropriately.
These exclusions do not remove your rights where a product is faulty, damaged or misdescribed.
5. How to Request a Return
To request a return, contact us at:
Email: [ADD CUSTOMER SERVICE EMAIL]
Please provide:
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Your full name
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Order number
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Mystery Box purchased
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Date the order was received
You do not need to provide a reason where you are exercising a statutory right to cancel.
We will send you the appropriate return instructions.
6. Returning the Entire Mystery Box
Where you cancel the purchase of a Mystery Box, you should normally return the entire contents of the box, including all products supplied as part of that purchase.
Please return, where reasonably possible:
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All products included in the Mystery Box
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Accessories
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Manuals
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Cables
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Individual product packaging
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Promotional items included as part of the purchase
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The outer Mystery Box packaging where practical
If products are missing, used beyond reasonable inspection or damaged through unnecessary handling, this may affect the refund where the law allows.
7. You Cannot Keep Selected Items and Return the Rest
Unless we specifically agree otherwise or a particular item is faulty, a Mystery Box is sold as one combined product package.
For a normal change-of-mind cancellation, you cannot generally select the products you like, keep them, and return only the products you do not want while expecting a full Mystery Box refund.
The complete box should normally be returned.
8. Not Liking the Mystery Contents
The nature of a Mystery Box means that the exact products are not guaranteed unless they are specifically stated on the listing.
Receiving a particular product, colour, style or combination that you personally would not have chosen does not automatically mean the Mystery Box is faulty or misdescribed.
However, the box must still match the description and representations we made before purchase.
For example, if a product is sold as a:
Gaming Mystery Box
the contents should reasonably correspond with the description and category information provided on the listing.
9. Advertised Contents and Value
Where we make specific claims about a Mystery Box, such as:
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Number of products
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Minimum product value
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Product category
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Product condition
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Guaranteed item
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Brand type
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Minimum retail value
we aim to ensure those claims are accurate and supportable.
If your box materially fails to meet a specific promise made in the product description, please contact us.
10. Duplicate Products
Unless a listing specifically promises otherwise, Mystery Boxes may contain products similar to products included in previous boxes.
Buying more than one Mystery Box does not automatically guarantee that every item across all boxes will be different.
Where a no-duplicates guarantee is offered, it will be stated clearly on the relevant listing.
11. Faulty, Damaged or Misdescribed Products
Products supplied by DropRush247 must meet applicable UK consumer-law standards.
Goods must generally be:
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Of satisfactory quality
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Fit for purpose
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As described
If any item in your Mystery Box arrives faulty, damaged, incomplete or materially different from what was promised, please contact us.
Depending on the circumstances, your rights may include:
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Refund
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Repair
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Replacement
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Price reduction
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Rejection of the affected goods
12. A Fault With One Item in a Mystery Box
If only one product within your Mystery Box is faulty, contact us before returning the entire box.
Depending on the circumstances, we may be able to provide an appropriate remedy for the affected product without requiring the complete Mystery Box to be returned.
Your statutory rights will determine the remedy available.
13. Products Damaged in Delivery
If your Mystery Box arrives visibly damaged, please photograph where possible:
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Outer parcel
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Shipping label
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Mystery Box packaging
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Internal packaging
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Damaged product
Contact us as soon as reasonably possible.
Where DropRush247 arranged the delivery, we will deal with the issue in accordance with your statutory rights.
14. Change-of-Mind Return Costs
If you return an eligible Mystery Box simply because you have changed your mind, you will normally be responsible for the direct cost of returning it where we informed you of this before purchase.
We recommend using a:
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Tracked
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Appropriately insured
delivery service.
Please keep your proof of postage until your refund has been completed.
15. Return Costs for Faulty Goods
Where a product is faulty, damaged or misdescribed and you have a legal right to return it, DropRush247 will cover reasonable return costs where required by law.
Please contact us before arranging the return.
16. Refund Amount
For an eligible cancellation, your refund will normally include:
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The amount you paid for the Mystery Box; and
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The cost of our least expensive standard outbound delivery option where required by law.
For example:
Mystery Box: £29.99
Standard delivery: £4.99
Eligible refund:
£34.98
If you selected a more expensive optional delivery service, we are normally only required to refund the equivalent cost of our standard delivery option.
17. When We Process Refunds
For an eligible change-of-mind return, we may wait until:
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We receive the returned Mystery Box; or
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You provide evidence that you have returned it,
whichever occurs first.
We will process eligible refunds within the period required by law.
Refunds will normally be issued using the payment method originally used unless otherwise agreed.
18. Live Price Drop Mystery Boxes
Some Mystery Boxes may be sold through a Live Price Drop.
The price may fall at scheduled intervals until a customer purchases the box.
Buying through a Live Price Drop does not reduce your statutory return or refund rights.
If you purchase a Mystery Box at £29.99 and the next scheduled drop would have been £27.99, you are not automatically entitled to the £2 difference merely because you purchased before the next drop.
19. Sale and Discounted Mystery Boxes
Mystery Boxes purchased in a sale, promotion or Live Price Drop have the same statutory rights as products purchased at their normal selling price.
We will not refuse an otherwise valid statutory return simply because the Mystery Box was discounted.
20. Cancelling Before Dispatch
If you wish to cancel your Mystery Box before it has been dispatched, contact us as soon as possible.
Where your cancellation rights apply and we can stop the order before dispatch, we will cancel it and issue the appropriate refund.
If the order has already been dispatched, you may need to follow our normal return procedure.
21. Mystery Boxes Containing Food or Confectionery
Where a Mystery Box contains food, confectionery or other perishable products, additional return restrictions may apply depending on the nature of the goods and applicable consumer law.
Food items that deteriorate or expire rapidly may fall within a legal exception to normal change-of-mind cancellation rights.
Faulty, unsafe, damaged or misdescribed food products remain subject to your statutory rights.
22. Mystery Boxes Containing Hygiene-Sensitive Products
If a Mystery Box contains a sealed product that is unsuitable for return for health-protection or hygiene reasons, your change-of-mind cancellation right for that product may be lost after the relevant seal has been broken.
This does not affect rights relating to faulty or misdescribed goods.
23. Proof of Purchase
We may ask you for reasonable proof that the Mystery Box was purchased from DropRush247.
This could include:
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Order confirmation
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Order number
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Payment record
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Other reasonable proof of purchase
24. Returns Address
Please follow our return instructions before sending your Mystery Box back.
Returns Address:
[ADD RETURNS ADDRESS]
Do not return products to another address unless instructed by us.
25. Contact Us
For returns, cancellations, damaged goods or refund enquiries, contact:
DropRush247.co.uk
Email: [ADD CUSTOMER SERVICE EMAIL]
Returns address: [ADD RETURNS ADDRESS]
Please include your order number wherever possible.
26. Your Statutory Rights
This policy is provided in addition to your statutory rights.
Nothing in this Return & Refund Policy is intended to exclude, restrict or reduce any right that cannot lawfully be excluded or restricted.
DropRush247.co.uk