Shipping policy

DropRush247 Shipping & Delivery Policy

Last updated: 24 August 2026

This Shipping & Delivery Policy explains how Mystery Boxes and other products purchased through DropRush247.co.uk are processed, dispatched and delivered.

DropRush247 is a UK online retailer selling Mystery Boxes directly from our own stock. We are not a third-party marketplace.

Nothing in this policy excludes or reduces your statutory consumer rights.

1. Where We Deliver

DropRush247 currently delivers to eligible addresses within the United Kingdom only.

We do not currently offer international delivery.

Delivery availability may depend on:

  • Your postcode

  • Parcel size

  • Parcel weight

  • Product type

  • Courier restrictions

  • Any applicable legal or transport restrictions

Where we cannot deliver a particular product to your address, we will make this clear where reasonably possible before you complete your purchase.

2. Standard UK Delivery

Our standard delivery charge for eligible Mystery Boxes may be:

£4.99 UK Delivery

Where this charge is mandatory and can be calculated in advance, we will clearly show the applicable total price during the purchasing journey.

For example:

Mystery Box: £29.99
Standard UK Delivery: £4.99

Total: £34.98

We may also show the Mystery Box price and delivery charge separately so that you can clearly see how the total has been calculated.

3. Larger or Heavier Mystery Boxes

Some Mystery Boxes may be too large or heavy for our standard delivery service.

Different delivery charges may apply to:

  • Large Mystery Boxes

  • Heavy parcels

  • High-value boxes

  • Multi-box orders

  • Specialist products

  • Products requiring enhanced insurance or handling

Any applicable delivery charge will be shown before you complete your order.

4. Free Delivery

We may occasionally offer:

FREE UK DELIVERY

on selected Mystery Boxes, promotions or qualifying order values.

Where free delivery applies, this will be clearly stated.

Additional promotional conditions may apply.

5. Optional Delivery Upgrades

Where available, we may offer optional services such as:

  • Express delivery

  • Next-day delivery

  • Enhanced tracked delivery

  • Signature delivery

Any additional charge will be displayed before you choose the service.

6. Order Processing

We begin processing an order after:

  • Your order has been successfully submitted

  • We have accepted the order

  • Payment has been authorised

  • Any necessary fraud or security checks have been completed

Our normal target dispatch time is:

1–2 Working Days

unless a different timeframe is shown on the product page or at checkout.

Working days normally exclude:

  • Saturdays

  • Sundays

  • UK bank holidays

7. Mystery Box Preparation

Because Mystery Boxes may be assembled from a selection of suitable products, some orders may require additional preparation before dispatch.

This may include:

  • Selecting appropriate products

  • Checking the correct box category or tier

  • Inspecting products

  • Packing the Mystery Box

  • Preparing protective outer packaging

We aim to complete this within our stated dispatch period.

8. Estimated Delivery Time

Our typical standard UK delivery estimate is:

2–4 Working Days After Dispatch

unless otherwise stated.

Delivery estimates are not guaranteed dates unless we have expressly agreed a specific delivery date with you.

9. Maximum Delivery Period

Unless we agree a different delivery timeframe with you, we will deliver your goods within the period required by applicable UK consumer law.

This will normally mean delivery within 30 days of the contract being made, unless another period has been agreed.

Your statutory rights relating to late delivery remain unaffected.

10. Tracking Your Order

Where tracking is available, we will normally provide information such as:

  • Courier name

  • Tracking number

  • Tracking link

  • Delivery updates

Tracking details may be sent by email or text message using the contact details provided with your order.

Tracking information may take a short period to become active after dispatch.

11. Couriers

DropRush247 may use different courier services depending on:

  • Parcel size

  • Parcel weight

  • Order value

  • Destination

  • Insurance requirements

  • Service availability

We reserve the right to select the delivery provider we consider appropriate for your order.

Where DropRush247 arranges the courier, we remain responsible for delivery in accordance with applicable consumer law.

12. High-Value Mystery Boxes

Certain premium Mystery Boxes may be sent using enhanced delivery services.

These may include:

  • Full tracking

  • Additional insurance

  • Signature on delivery

  • Delivery confirmation

  • Identity verification where appropriate

Some orders may therefore require somebody to be available at the delivery address.

13. Delivery Address

Please check your delivery details carefully before completing your order.

This includes:

  • Full recipient name

  • House or flat number

  • Street

  • Town or city

  • Postcode

Incorrect or incomplete information may delay your delivery.

14. Changing Your Delivery Address

If you notice an error after placing an order, contact us as soon as possible.

Email: [ADD CUSTOMER SERVICE EMAIL]

We cannot guarantee that an address can be changed after the order has entered the dispatch process.

For security reasons, changes may not be possible for certain high-value or already-dispatched orders.

15. Failed Delivery Attempts

If nobody is available when the courier attempts delivery, the courier may:

  • Try again

  • Leave delivery instructions

  • Take the parcel to a collection point

  • Take the parcel to a depot

  • Deliver to an authorised neighbour

  • Use an authorised safe place

  • Return the parcel to DropRush247

The exact process depends on the courier and service used.

16. Safe Places and Neighbours

Some couriers may allow you to nominate a safe place or authorised neighbour.

Please consider whether this is suitable for the nature and value of your Mystery Box.

Certain higher-value orders may not be eligible for safe-place delivery.

Nothing in this section is intended to reduce your statutory protections.

17. Uncollected Parcels

If your order is delivered to a collection point or depot, you should collect it within the period specified by the courier.

If you do not collect the parcel, it may be returned to us.

Where the failed delivery resulted from circumstances for which you were responsible, a reasonable additional delivery charge may apply if you request redelivery, where legally permitted.

18. Incorrect Delivery Details

If a parcel is returned because you provided an incorrect or incomplete address, we may contact you to arrange:

  • Redelivery; or

  • Another appropriate resolution

A reasonable additional delivery charge may apply where legally permitted.

No additional charge will apply where the delivery problem resulted from an error by DropRush247 or a courier appointed by us.

19. Lost Parcels

If your Mystery Box has not arrived within the expected timeframe, please contact us.

Provide:

  • Your full name

  • Order number

  • Delivery postcode

  • Tracking details where available

Where DropRush247 arranged the courier, we will investigate the missing parcel.

You will not be required to pursue the courier yourself instead of exercising your rights against DropRush247.

Where an order is confirmed as lost, we will provide the appropriate remedy, which may include:

  • Replacement where available; or

  • Refund

20. Parcel Marked as Delivered but Not Received

If tracking shows your parcel as delivered but you cannot locate it, please:

  1. Check around the delivery location.

  2. Check with other members of your household.

  3. Review any courier delivery photograph or notification.

  4. Check any authorised safe place.

  5. Check with an authorised neighbour where appropriate.

  6. Contact us if the parcel still cannot be located.

We will investigate the delivery where appropriate.

21. Damaged Deliveries

If your Mystery Box arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, take photographs showing:

  • The outer shipping parcel

  • Shipping label

  • Mystery Box packaging

  • Internal packaging

  • Any damaged products

Please keep the packaging while the issue is being investigated where reasonably practical.

Where we arranged delivery, damage occurring before delivery is completed will be handled in accordance with your statutory rights.

22. Missing Items

If your Mystery Box is supposed to contain a specified minimum number of products and you believe something is missing, please contact us.

Provide:

  • Your order number

  • Mystery Box purchased

  • Photographs of the contents where helpful

  • Details of the issue

We will investigate the order.

23. Mystery Box Contents

The fact that a product was not what you personally expected does not mean it was missing.

Mystery Boxes contain surprise products based on the description, category, tier or promises made on the product page.

For example, where a box states:

Contains at least 5 items

you should receive at least five qualifying products.

However, unless specifically promised, you should not expect any particular individual product.

24. Multiple Mystery Boxes

If you purchase more than one Mystery Box, they may be:

  • Shipped in one parcel; or

  • Dispatched separately

This may depend on:

  • Weight

  • Size

  • Value

  • Packaging requirements

  • Courier limits

Separate parcels may have separate tracking numbers.

25. Combined Shipping

Where practical, we may combine qualifying orders.

Combined delivery is not guaranteed.

Some Mystery Boxes may require separate parcels because of:

  • Size

  • Weight

  • Insurance

  • Fragility

  • Product restrictions

Applicable delivery charges will be shown during the purchase process.

26. Packaging

Mystery Boxes will normally be sent inside suitable protective delivery packaging.

Depending on the order, packaging may include:

  • Branded Mystery Box packaging

  • Protective outer cartons

  • Bubble wrap or protective filling

  • Recycled packaging materials

  • Product-specific protective packaging

We may reuse suitable packaging materials where appropriate.

27. Product Packaging Inside Mystery Boxes

Products inside a Mystery Box may come with:

  • Original retail packaging

  • Plain packaging

  • Protective packaging

  • No original retail packaging

depending on the product condition and the promises made on the listing.

If a Mystery Box is guaranteed to contain only new, retail-packaged goods, this will be stated.

28. Food or Sweets Mystery Boxes

Where we offer Sweets Mystery Boxes or other food products, the parcel may contain food items subject to specific storage or transport considerations.

Customers should check all:

  • Ingredient information

  • Allergen information

  • Best-before information

  • Storage instructions

provided with the relevant products.

We will use reasonable care in packing food products appropriately for delivery.

29. Delivery Delays

Deliveries may occasionally be delayed by circumstances such as:

  • Severe weather

  • Courier disruption

  • Transport disruption

  • Bank holidays

  • Seasonal demand

  • Security incidents

  • Events outside our reasonable control

Where we become aware of a significant delay, we will take reasonable steps to keep you informed.

Your statutory rights relating to late delivery remain unaffected.

30. Risk During Delivery

Where DropRush247 arranges the courier, the goods generally remain at our risk until they come into your physical possession or the physical possession of a person you have identified to receive them.

If a courier selected by us loses or damages the parcel before delivery is completed, please contact DropRush247.

Different rules may apply where you independently arrange a carrier that was not offered by us.

31. Cancelling Before Dispatch

If you want to cancel your Mystery Box before it has been dispatched, contact us as soon as possible.

Where your statutory cancellation rights apply and we are able to stop the order, we will cancel it and process the appropriate refund.

If your order has already been dispatched, you may need to follow our standard return procedure.

Please see our:

Return & Refund Policy

32. Returns

For information regarding:

  • Change-of-mind returns

  • Returning complete Mystery Boxes

  • Faulty products

  • Damaged products

  • Return postage

  • Refunds

  • Cancellation rights

please see our Return & Refund Policy.

33. Live Price Drop Mystery Boxes

Where a Mystery Box is purchased through a Live Price Drop, delivery processing begins only after the purchase is successfully completed and accepted.

Watching a Live Price Drop or waiting for the price to fall does not reserve a Mystery Box.

Once purchased, Live Price Drop orders are delivered in the same way as other DropRush247 orders.

34. UK Delivery Only

DropRush247 currently delivers only to eligible UK addresses.

We may expand our delivery locations in the future, but any change will be reflected on our website.

35. Contact Us About a Delivery

For delivery enquiries, contact:

DropRush247.co.uk

Customer Service Email: [ADD CUSTOMER SERVICE EMAIL]

Contact Page: [ADD CONTACT PAGE]

When contacting us about an existing order, please include:

  • Your full name

  • Order number

  • Delivery postcode

36. Your Statutory Rights

Nothing in this Shipping & Delivery Policy excludes, restricts or reduces any statutory rights available to you under UK consumer law.

Where applicable law provides greater protection than a provision in this policy, your statutory rights will apply.

DropRush247.co.uk

Unbox the surprise. Discover what’s inside.